Legal
Refund Policy
Last updated: 16/07/2026
Cancelling your subscription
You can cancel your Diagrafy Pro subscription at any time from your account's Profile menu. Cancellation takes effect immediately — your plan drops to Free and your credit allowance adjusts accordingly right away, and you won't be charged again.
Requesting a refund
If you believe you were charged in error, or you're unsatisfied with Diagrafy within a recent billing period, contact us at support@diagrafy.com within 14 days of the charge. We review refund requests on a case-by-case basis.
How refunds are processed
All payments for Diagrafy are handled by Paddle.com, who acts as our reseller and merchant of record. This means Paddle is the merchant your bank statement will show, and Paddle processes the actual refund transaction back to your original payment method once a refund is approved. Refunds are typically issued in accordance with Paddle's own buyer terms, which you can review at paddle.com/legal/buyer-terms.
Partial months
We don't provide prorated refunds for partial billing periods when you cancel partway through a month — you retain Pro access (and any remaining credits for that period) until you cancel, at which point it ends immediately rather than at the end of the billing cycle.
Contact
Questions about a charge or a refund request? Email support@diagrafy.com.
This is a general-purpose template, not legal advice. Confirm these terms are consistent with Paddle's own buyer-facing policies (since Paddle is the merchant of record for these transactions) before relying on it.